Aircall VS Augutech

Aircall Pricing

Augutech Pricing

Aircall

• Power Dialer: Automates outbound call sequences to increase connection rates.
• IVR (Interactive Voice Response): Guides callers through a menu to direct them to the appropriate agent or department.
• Call Routing: Intelligently distributes calls based on agent skills, language, or other criteria.
• Call Center Analytics: Provides detailed metrics on call performance, agent activity, and customer interactions.
• CTI Integration: Connects with CRM and help desk platforms to display customer information during calls.
• Click to Dial: Enables users to initiate calls directly from their CRM or web browser.
• Call Recording: Records calls for quality assurance, training, and compliance purposes.
• SMS and MMS Messaging: Allows agents to send and receive text and multimedia messages.

Augutech

• Omnichannel Solution: Configure inbound queues and custom IVRs for seamless customer journeys
• Outbound Dialing Software: Increase call volume with advanced AI dialer capabilities
• MCA Power Dialer: Specialized dialer designed for the Merchant Cash Advance industry
• Scam Call Mitigation: AI-powered filtering to reduce spam and scam risks
• Uncapped Dial Speeds: Connect with more prospects faster using unlimited dialing capacity
• Integrations: Over 100 CRM and tool integrations for streamlined workflows
• Real-Time Agent Monitoring: Track productivity and performance with supervisor dashboards
• Email Automation: Automate email workflows to enhance follow-up and engagement
• Detailed Reporting: Generate comprehensive campaign and call analytics
• Flexible Deployment: Supports startups to enterprise teams with scalable software plans

Aircall Use Cases

• Improve customer support resolution rates.
• Increase sales team connection rates with prospects.
• Streamline call handling and routing.
• Gain insights into call center performance.
• Enhance team collaboration and communication.
• Integrate voice communication with existing CRM and help desk systems.
• Provide 24/7 customer service.
• Support multilingual customer interactions.

Augutech Use Cases

• Automate outbound dialing for high-volume sales campaigns
• Streamline customer support operations with omnichannel routing
• Reduce spam and scam call risks using AI call analysis
• Monitor agent productivity and optimize team performance in real time
• Integrate with CRM systems to unify workflows and boost efficiency
• Generate detailed reports for campaign optimization and compliance

Aircall FAQs

• What is a call center software?

  Call center software consolidates customer communication channels like phone, email, web chat, and SMS into a unified interface with professional call center capabilities. It enhances organization, efficiency, and productivity for teams handling large customer volumes.
• How does call center software function?

  Virtual call center software uses VoIP technology, transmitting calls over the internet. It stores data in the cloud, integrates with various SaaS applications, and provides features like call routing, recording, and analytics.
• What are the benefits of a call center software?

  Key benefits include lower operating costs, enhanced customer experiences, streamlined workflows, improved agent productivity, and integration with other business tools.
• How can I create a call center?

  Choose a business phone setup (e.g., virtual call center software like Aircall), decide on staffing (in-house or third-party), and implement best practices. Aircall offers a 7-day free trial to explore its capabilities.
• What software do call centers use?

  Call centers utilize various software, including cloud phone systems, workforce management, help desk, CRM, and task management software. Integrating these solutions enhances the call center tech stack. Cloud-based call center software, like Aircall, is typically offered through a SaaS subscription.

Augutech FAQs

• Is there a free trial available?

  Augutech offers a free, personalized 30-minute demo call to help you get started and understand the platform features.
• Can I change my subscription plan later?

  Yes, the pricing scales with your company, and you can consult with the team to adjust your plan as your needs evolve.
• How quickly can I be operational after signing up?

  The system typically launches in 1-2 weeks, but turnkey deployments can be set up within one day for expedited needs.
• Are there setup fees or additional charges?

  There are setup fees to customize the solution according to your specific business requirements.
• Do you offer discounts for annual or multi-year contracts?

  Yes, discounts are available for annual or multi-year contracts. Contact the Augutech sales team for more information.

Uptime Monitor

Uptime Monitor