Akshara.ai vs ProProfs Chat Detailed comparison features, price

Akshara.ai

Akshara.ai is a comprehensive platform designed to streamline digital content management and enhance customer engagement. It provides tools for AI-powered content generation, rapid website creation, and customized chatbot integration.

The platform enables users to build and manage websites efficiently, without requiring any coding skills. Akshara.ai also offers chatbot solutions to improve customer support and interaction across various messaging channels.

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Pricing

Akshara.ai Pricing

Paid

From $40

Akshara.ai offers Paid pricing with plans starting from $40 per month .

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Features

Akshara.ai

Website Creation: Build websites rapidly without coding, ready to launch in minutes.
Easy Management: Intuitive admin panel for effortless site management and updates.
Content Optimization: Utilize AI tools to optimize content and attract more visitors.
Payment Integration: Seamlessly integrate payment solutions for selling and earning.
Live Chat Widget: Engage customers and boost sales with a live chat widget.
Personalized Chat Assistance: Boost customer retention through personalized interactions.

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

Use Cases

Akshara.ai Use Cases

Customer Service: Leverage AI chatbots for instant, round-the-clock customer support.
Customer Engagement: Boost interaction with personalized messages via chat widgets.
Self-Service: Empower customers with instant self-help options.

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

FAQs

Akshara.ai FAQs

What are the different use cases of a chat widget?

Chat widgets can be used for customer service, customer engagement and self-service.

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.