Appbot vs AppReply Detailed comparison features, price

Appbot

Appbot is a platform designed for companies that prioritize app reviews and ratings. It provides tools for monitoring, analyzing, and replying to user feedback across major app stores like iOS, Google Play, and the Microsoft Store.

The service offers powerful integrations and automations, including sentiment analysis powered by machine learning, automatic translations, and customized reporting. Appbot helps teams save time, understand user sentiment, respond efficiently to reviews, and make data-driven decisions to improve their apps.

AppReply

AppReply is designed to streamline the management of app store reviews by automating responses. It enables mobile app teams to create and deploy smart auto-replies for reviews on both the Google Play Store and Apple App Store. The platform focuses on reducing the manual workload associated with responding to user feedback, allowing teams to set up automated workflows in minutes.

The tool provides features for managing reviews efficiently, including a live feed to monitor feedback in real-time and the ability to generate personalized AI responses instantly. Users can establish rules based on keywords, language, and review ratings to trigger specific replies. It also supports the creation and organization of response templates in multiple languages, ensuring consistent and appropriate communication with a global user base. Integrations with major app stores are available, with more planned for future release.

Pricing

Appbot Pricing

Free Trial

Appbot offers Free Trial pricing .

AppReply Pricing

Freemium

From $8

AppReply offers Freemium pricing with plans starting from $8 per month .

Features

Appbot

Sentiment Analysis: Visualize trends in sentiment across all your app reviews with over 93% accuracy.
Reply to Reviews: Automated, AI-generated & canned reply tools for iOS & Google Play app reviews.
App Ratings: Map changes in your app ratings from your apps over time.
Text Analysis Tools: See which words, phrases and topics are driving your 1 and 5-star reviews.
Integrations: Connect app reviews to popular tools like Slack, Microsoft Teams, Zendesk & many more.
Dashboards: Create reports that show all your review & ratings data points on one page.
Automatic Translations: Automatically translates app store reviews and presents them in-line with the original.
API: RESTful API for exporting app review & ratings data.

AppReply

Auto-replies: Set up workflows that automatically respond to reviews based on defined criteria.
Custom Auto-Reply Rules: Trigger responses based on keywords, language, and ratings.
Dynamic Template Rotation: Automatically rotate replies from selected template folders for variety.
Live Reviews Feed: Monitor and manage all app store reviews in real-time with filtering options.
One-click AI Responses: Generate personalized, empathetic replies instantly using AI.
Canned Responses: Create, manage, and organize response templates.
Multi-language Support: Manage template folders in multiple languages.
App Store Integrations: Connect securely with Google Play and Apple App Store.

Use Cases

Appbot Use Cases

Make data-driven roadmap decisions that impact customer happiness.
Map trends in sentiment and content across all channels of user feedback.
Close the feedback loop to spot bugs faster.
Faster, more effective replies for greater customer satisfaction.

AppReply Use Cases

Automating responses to Google Play reviews.
Automating responses to Apple App Store reviews.
Managing high volumes of user feedback efficiently.
Improving app store ratings through timely responses.
Saving time for customer support and product teams.
Maintaining brand voice consistency in replies.
Engaging with users based on specific feedback (e.g., crash reports, feature requests).
Responding to users in multiple languages.

FAQs

Appbot FAQs

What app stores does Appbot support?

Appbot supports review monitoring for all major app stores, including iOS, Google Play, and Microsoft App Reviews.
Does Appbot offer automatic translations?

Yes, Appbot automatically translates app store reviews and presents them in-line with the original.
Can I reply to reviews directly from Appbot?

Yes, you can reply right from your Appbot account, or from Zendesk or many other CRMs.
Is there an API available?

Appbot provides a RESTful JSON reviews API.

AppReply FAQs

How long does it take to set up AppReply?

Setting up secure integrations with app stores takes less than 10 minutes, and the overall auto-reply setup can be completed in under 5 minutes.
Which app stores does AppReply support?

AppReply currently supports Google Play and the Apple App Store. Integrations with Huawei AppGallery, Samsung Galaxy Store, Steam, and Amazon App Store are planned.
Is there a free plan available?

Yes, AppReply offers a 'Free Forever' plan suitable for indie developers, which includes 1 Google Play integration, 2 auto-reply rules, 100 manual responses, and unlimited auto-replies.
How does AppReply ensure data security?

AppReply uses AES-256 encryption for data at rest and TLS for data in transit. API keys are encrypted at the application level. Payments are handled via LemonSqueezy (PCI-DSS compliant), it adheres to GDPR, guarantees 99.9%+ uptime, hosts data securely on Vercel, and does not track or sell user data.