BuildChatbot.ai vs ProProfs Chat Detailed comparison features, price

BuildChatbot.ai

BuildChatbot.ai is a comprehensive chatbot building platform that enables businesses and organizations to create and deploy AI-powered conversational agents. The platform offers various features for chatbot customization, training, and integration with popular tools like Zapier and Slack.

The service provides solutions for multiple use cases including customer support automation, internal company assistance, educational support, and marketing automation. Users can personalize their chatbots, manage customer chat history, and enable live agent support when needed.

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Pricing

BuildChatbot.ai Pricing

Freemium

BuildChatbot.ai offers Freemium pricing .

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Features

BuildChatbot.ai

Chatbot Customization: Personalize chatbot appearance and behavior
Training Interface: Train chatbots with custom knowledge
Integration Support: Connect with Zapier and Slack
Chat History: View and manage customer conversations
Live Agent Support: Enable human takeover when needed
Multi-purpose Solutions: Support for various business needs

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

Use Cases

BuildChatbot.ai Use Cases

Customer support automation
Internal company assistance
Educational support systems
Marketing automation
User data collection
Customer service enhancement

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

FAQs

BuildChatbot.ai FAQs

What payment methods do you accept?

The platform accepts online payments through major credit cards, debit cards, and bank transfers.
Are there any discounts available for long-term subscriptions?

Yes, annual packages are available at a 20% discount compared to monthly plans.
Is there a free trial or demo available?

Yes, there is a free plan with basic features including one chatbot, 6 chats per month, and a 10,000 character limit.
Can I cancel or upgrade my subscription plan?

Yes, users can cancel or upgrade their subscription plan through their account settings or by contacting customer support.

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.