Chatzap vs ProProfs Chat Detailed comparison features, price

Chatzap

Chatzap is an AI sales chatbot designed to enhance customer engagement and drive conversions for SAAS businesses. By simply providing a link to your website, Chatzap automatically learns about your offerings and tailors a chatbot accordingly. This chatbot interacts with visitors, providing personalized responses to meet their needs and ultimately converting them into paying customers.

The platform allows for customization of the chatbot's appearance, ensuring it aligns with your website's design. Chatzap can also collect leads for later follow-up. The installation process is straightforward, involving pasting a script into your website's HTML, and it's designed to not affect webpage loading speed.

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Pricing

Chatzap Pricing

Freemium

Chatzap offers Freemium pricing .

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Features

Chatzap

Personalized Sales Chatbot: Automatically learns from your website to create a tailored chatbot.
Customize Appearance: Easily customize the chatbot's look to match your website.
Collect Leads: Captures visitor information for later follow-up.
Live Preview: See the refreshed appearance of your widget in real-time.
Multi-Lingual Support: Chatzap supports 95 languages

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

Use Cases

Chatzap Use Cases

Boosting sales for SAAS products.
Providing VIP treatment to website visitors.
Automating the sales process.
Enhancing lead generation.
Improving ROI on marketing efforts.

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

FAQs

Chatzap FAQs

What is Chatzap?

Chatzap is a super smart AI sales chatbot. It will assess your visitors and convert them into paying customers based on their suitability.
Where is my data stored?

Your data content is stored in AWS, us-east servers.
Can I test out my own chatbot first before embedding it on my website?

Certainly! You can try out your own chatbot from your dashboard.
How can I embed the chatbot on my own website?

You can embed your chatbot simply by pasting a script that will be given to you via the dashboard, after you create your bot. Simply paste it in your website HTML and it will appear.
What are message credits?

Every time a message is sent to the chatbot, whether by a visitor or yourself, it deducts 1 message credit. These credits are pooled across your chatbots and renew monthly.

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.