calldesk favicon calldesk VS Cald AI favicon Cald AI

calldesk

Calldesk offers a platform to design and deploy intelligent AI support agents. This empowers businesses to enhance their digital transformation and achieve substantial reductions in operational expenses.

The platform focuses on providing enterprise-grade security and flexibility. By leveraging calldesk's technology, companies can resolve customer issues more efficiently, automate routine calls, and improve customer satisfaction.

Cald AI

Cald AI provides advanced AI phone calling solutions designed to transform business communication. Utilizing sophisticated Large Language Models (LLMs) and speech models, it offers conversational AI agents capable of handling both outbound and inbound calls with human-like interaction, including seamless interruption handling and ultra-low latency response times. This technology aims to enhance customer engagement and streamline operations by automating routine communication tasks.

The platform supports various business applications, from e-commerce customer follow-ups to real-time alerts and data collection. Cald AI operates 24/7, ensuring constant availability for customer interactions. It also features capabilities like instant call transfers to human agents, voicemail recognition, text message integration, and multilingual support, making it a versatile tool for businesses looking to improve efficiency and gather valuable insights through intelligent, data-informed customer interactions.

Pricing

calldesk Pricing

Contact for Pricing

calldesk offers Contact for Pricing pricing .

Cald AI Pricing

Freemium

Cald AI offers Freemium pricing .

Features

calldesk

  • Full self-service rate: Solve customer issues without the need for agent intervention.
  • Average handling time reduction: Automate your teams' repetitive tasks, on-call and post-call.
  • Average time to production: Start on a limited call flow and easily collect customer feedbacks.
  • Cost of service reduction: Slash customer service costs without compromising on quality or CSAT.
  • Digitize inbound phone calls: Process simple requests without involving your agents.
  • Divide the cost of handling calls: Automate conversations, partially or end-to-end.
  • Absorb call spikes easily: Handle the overflow 24/7 with voice agents.

Cald AI

  • Best-in-class AI Tech: Utilizes sophisticated LLMs and speech models for advanced conversational AI.
  • Seamless Interruptions: Handles conversational interruptions naturally, similar to humans.
  • Ultra-low Latency: Responds in under a second, matching human conversation speed.
  • Real-Time Analytics: Provides immediate access to call information post-conversation.
  • Instant Call Transfers: Allows seamless transfer of calls to human agents when needed.
  • Voicemail Recognition: Detects voicemails and offers options to leave a message or end the call.
  • Text Message Integration: Enables sending text messages during interactions.
  • Multilingual Support: Communicates effectively in multiple languages.
  • 24/7 Operation: Operates continuously, ensuring constant availability.

Use Cases

calldesk Use Cases

  • Automate repetitive inbound calls
  • Process simple customer requests
  • Handle call overflow
  • Free up human agents time
  • Develop self-service over the phone channel

Cald AI Use Cases

  • E-Commerce: Send post-purchase calls for feedback, testimonials, and promotions.
  • Data Collection: Conduct automated calls to gather business insights for data providers.
  • Customer Engagement: Tailor experiences with post-purchase calls to improve retention and reduce churn.
  • Dev Ops: Automate calls to on-call engineers and VIP customers during critical server downtimes.
  • Real-Time Alerts: Notify customers immediately about critical issues like credit card theft, account problems, or delivery updates.
  • Logistics: Automate calls for shipment tracking and driver alertness monitoring.
  • Real Estate: Utilize AI callers for agent and investor outreach.

Uptime Monitor

Uptime Monitor

Average Uptime

99.93%

Average Response Time

118.87 ms

Last 30 Days

Uptime Monitor

Average Uptime

100%

Average Response Time

500.17 ms

Last 30 Days

calldesk

More details Visit calldesk

Cald AI

More details Visit Cald AI

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