What is calldesk?
Calldesk offers a platform to design and deploy intelligent AI support agents. This empowers businesses to enhance their digital transformation and achieve substantial reductions in operational expenses.
The platform focuses on providing enterprise-grade security and flexibility. By leveraging calldesk's technology, companies can resolve customer issues more efficiently, automate routine calls, and improve customer satisfaction.
Features
- Full self-service rate: Solve customer issues without the need for agent intervention.
- Average handling time reduction: Automate your teams' repetitive tasks, on-call and post-call.
- Average time to production: Start on a limited call flow and easily collect customer feedbacks.
- Cost of service reduction: Slash customer service costs without compromising on quality or CSAT.
- Digitize inbound phone calls: Process simple requests without involving your agents.
- Divide the cost of handling calls: Automate conversations, partially or end-to-end.
- Absorb call spikes easily: Handle the overflow 24/7 with voice agents.
Use Cases
- Automate repetitive inbound calls
- Process simple customer requests
- Handle call overflow
- Free up human agents time
- Develop self-service over the phone channel
FAQs
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What is an AI-powered voice agent?
It is a software application that utilizes artificial intelligence to simulate human conversation over the phone, capable of understanding and responding to customer inquiries.
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