Ochatbot vs ProProfs Chat Detailed comparison features, price

Ochatbot

Enhance online store performance with an advanced AI chatbot platform focused on boosting sales, refining marketing efforts, and streamlining customer service operations. This platform provides an interactive and user-friendly experience, allowing shoppers to access comprehensive customer service directly within the chat window, fostering brand loyalty and reducing the volume of support tickets.

Leverage sophisticated AI, including Natural Language Processing (NLP) and generative capabilities, to enable natural, unrestricted conversations where shoppers can seamlessly switch between topics. The system integrates directly with product databases, offering personalized product recommendations and allowing customers to add items to their cart from the chat interface. It also features capabilities like abandoned cart recovery, order status tracking, page targeting for timely engagement, and detailed analytics for insights into customer behavior and business performance.

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Pricing

Ochatbot Pricing

Freemium

From $5

Ochatbot offers Freemium pricing with plans starting from $5 per month .

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Features

Ochatbot

Generative AI & NLP: Enables natural, unrestricted conversations mimicking human interaction.
AI Shopping Assistant: Integrates with product databases for direct shopping, recommendations, and adding items to the cart within the chat.
Order Status & Tracking: Allows customers to check their order status directly in the chat.
Abandoned Cart Recovery: Prompts returning shoppers to complete purchases left in their cart.
24/7 Customer Service: Provides automated support, reducing tickets and handling repetitive queries.
Page Targeting: Engages shoppers strategically based on their journey using various triggers.
Upsell and Cross-sell: Suggests relevant add-ons or upgrades to increase Average Order Value (AOV).
Business Performance Insight: Delivers analytics reports on KPIs like conversions, revenue, and engagement.
eCommerce Platform Integration: Seamlessly connects with Shopify, WooCommerce, BigCommerce, Magento.
Real-Time AI Knowledge Training: Continuously learns about products, services, and industry specifics.

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

Use Cases

Ochatbot Use Cases

Providing 24/7 automated customer support for e-commerce websites.
Increasing online sales through product recommendations and upselling/cross-selling.
Recovering potential lost sales via abandoned cart reminders.
Assisting shoppers in finding products and adding them to the cart.
Generating and qualifying leads for sales teams.
Reducing customer service agent workload by handling common queries.
Gathering customer insights through chat interactions and analytics.
Improving user engagement on specific website pages through targeted prompts.

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

FAQs

Ochatbot FAQs

Does your AI chatbot work with eCommerce platforms?

Yes, Ochatbot has plugins for Shopify, WooCommerce, BigCommerce, and others. We can help set you up in minutes.
Is Ochatbot able to connect directly to an eCommerce product database?

Yes, Ochatbot connects directly to product databases via eCommerce integration platforms, allowing users to search products, view details, and add to cart within the chat window.
Why is an AI Chatbot like Ochatbot potentially better than live chat?

Ochatbot offers 24/7 service without live agents, providing instant feedback. While many shoppers prefer chatbots, Ochatbot also integrates with live chat systems (its own or third-party) for flexibility.
What AI chatbot integrations are available?

Ochatbot integrates with Zapier (for CRMs and ticketing systems), Facebook Messenger, and major eCommerce platforms like Shopify, WooCommerce, and BigCommerce.
How will Ochatbot benefit my support team?

Ochatbot can reduce customer support tickets by 25%-45% by handling repetitive queries 24/7, freeing up your team for complex issues. It doesn't prevent customers from reaching live agents if needed.

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.