Reputation
vs
Pluspoint
Reputation
Reputation offers a unified platform designed to help businesses manage their online reputation and improve customer experience. It consolidates feedback from various sources, providing a comprehensive view of consumer sentiment.
The platform leverages AI-driven insights and recommendations to enable proactive management of customer expectations. Reputation provides businesses with multi-channel feedback, competitive benchmarking, and a proprietary Rep Score to measure performance, enabling location-based insights and data-driven decision-making.
Pluspoint
Pluspoint provides an AI-driven solution tailored for multi-location businesses seeking to improve their online presence and customer engagement. It assists companies in managing their local profiles across various platforms, ensuring consistent visibility and attracting potential customers. The platform also focuses on building credibility by centralizing the management of customer reviews from multiple sources.
Through its unified system, Pluspoint enables businesses to handle omnichannel customer conversations efficiently from a single inbox. It facilitates social media content management across different channels and allows for the creation of targeted micro-sites to connect with customers. Furthermore, Pluspoint incorporates tools for gathering customer feedback via surveys, executing marketing campaigns, and analyzing performance through metrics like NPS, keyword trends, and sentiment analysis, leveraging AI to optimize these processes.
Reputation
Pricing
Pluspoint
Pricing
Reputation
Features
- Business Listings: Increase visibility, guarantee accuracy, and achieve higher conversion.
- Reviews & Review Booster: Track, manage and respond to reviews in one place.
- Surveys: Build and send surveys on the sites you care about.
- Social Suite: Listen, like and respond to posts in one central location.
- Location Pages: Get found and convert more customers at all your locations.
- Insights: Understand sentiment, analyze feedback and take action with text analytics.
- Inbox: Win sales and loyalty to your business via popular messaging services.
- Actions: The best help desk ticketing software for any size business.
- Competitive Intelligence: Analyze competitors’ ratings & reviews, compare performance and identify new opportunities.
- Integrations: Activate the power of feedback data across your tech stack.
Pluspoint
Features
- Listings Management: Manage local profiles for increased online visibility.
- Review Management: Build credibility through multi-platform review management and monitoring.
- Unified Inbox: Engage customers via omnichannel conversations from a single platform.
- Social Posting: Manage content on social media platforms from a unified dashboard.
- Micro-sites: Boost customer connection with targeted micro-sites.
- Surveys: Collect feedback to enhance customer experience.
- Campaigns: Execute tailored marketing campaigns for customer engagement.
- Analytics: Unlock growth with NPS, keyword, and sentiment insights.
- Pluspoint AI: Leverage AI for optimizing customer experience and reputation.
- Automatic Replies: Automate responses to reviews.
- Live-chat: Engage with website visitors in real-time.
- Sentiment Analysis: Analyze customer feedback sentiment.
- Review Generation: Tools to encourage customers to leave reviews.
Reputation
Use cases
- Increase leads, visibility and new customers for dealerships, groups and OEM brands.
- Improve guest satisfaction and your brand’s online presence.
- Attract, convert and retain customers across all store locations.
- Increase resident satisfaction and drive occupancy rates across all properties.
- Improve consumer trust by learning from competitive data and consumer feedback.
- Ensure exceptional patient experience across all locations.
- Ensure quality senior care experiences by leveraging feedback data.
Pluspoint
Use cases
- Improving online reputation for businesses with multiple locations.
- Managing customer reviews across various platforms.
- Centralizing customer communication from different channels.
- Increasing local SEO rankings and online visibility.
- Scheduling and managing social media content.
- Gathering customer feedback through surveys.
- Running targeted marketing campaigns.
- Analyzing customer sentiment and Net Promoter Score (NPS).
- Enhancing customer retention through targeted campaigns.
- Streamlining communication for automotive dealerships and service centers.
- Managing patient reviews and communication for healthcare practices.
- Boosting visibility for real estate listings.
- Improving online presence for retail stores.
- Managing reputation for restaurants and cafes.
- Centralizing guest communication for hotels.
Reputation
Pluspoint
