Wavechat vs ProProfs Chat Detailed comparison features, price

Wavechat

Wavechat represents the future of customer service automation through its innovative AI-powered live chat system. This solution operates continuously, providing instant customer support 24 hours a day, 7 days a week, ensuring that customer inquiries never go unanswered.

The platform is designed to replace traditional customer support teams with an efficient, cost-effective alternative that maintains high-quality service standards. By automating customer interactions, Wavechat helps businesses maintain consistent support coverage while significantly reducing operational costs.

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Pricing

Wavechat Pricing

Contact for Pricing

Wavechat offers Contact for Pricing pricing .

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Features

Wavechat

24/7 Availability: Continuous customer support without interruption
AI-Powered Responses: Automated handling of customer inquiries
Cost Reduction: Eliminates need for expensive support teams
Instant Response: Immediate assistance for customer questions

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface