What is Apptoto?

Apptoto offers an intelligent solution for appointment-based businesses seeking to reduce no-shows and automate client communications. Its advanced platform syncs directly with your existing calendars, enabling fully customizable and interactive appointment reminders and confirmations through SMS, email, or voice calls. The system tracks real-time updates and supports comprehensive communication before and after appointments, enhancing both client engagement and operational efficiency.

With secure online booking pages, robust campaign tools, and integrated payment solutions, Apptoto empowers businesses to manage bookings, collect payments, and execute targeted communication campaigns efficiently. Features like address book campaigns, rules-based and two-way messaging, flexible integrations, and analytics make it an end-to-end platform for managing client interactions, automating appointment workflows, and ensuring industry compliance, including HIPAA where required.

Features

Automated Reminders: Customizable appointment reminders via SMS, email, or voice.
Online Scheduling: Secure client booking pages integrated with external calendars.
Two-Way Messaging: Real-time, two-way business text and email communications.
Campaign Management: Send targeted messages and follow-ups based on calendar data.
Integrated Payments: Collect deposits, payments, and manage refunds within the booking process.
Rules-Based Messaging: Configure automatic messages based on appointment details.
Multiple Integrations: Seamless connections with calendars and platforms like Google, Outlook, Salesforce, Stripe, and Square.
Advanced Search & Reporting: Find, track, and analyze appointment and communication data.
Compliance Ready: Supports HIPAA compliance for healthcare customers with signed BAA.
Custom Booking Fields: Gather extra client information and sync with CRM systems.

Use Cases

Reducing client no-shows and late arrivals through automated reminders.
Allowing clients to schedule and reschedule appointments online.
Managing confirmations, cancellations, and appointment follow-ups seamlessly.
Sending personalized campaigns to increase appointment bookings.
Enforcing and collecting deposits, payments, and handling refunds for appointments.
Coordinating group events and managing participant sign-ups.
Executing targeted client engagement, such as annual reviews or feedback requests.
Maintaining compliance for medical practices that require appointment documentation and privacy.

FAQs

What communication methods does Apptoto support for reminders?

Apptoto supports sending appointment reminders through SMS, email, and voice calls, allowing full customization for each communication method.
Does Apptoto work with existing calendar systems?

Yes, Apptoto seamlessly integrates with calendars such as Google, Microsoft Outlook, Office365, iCloud, and others to sync appointments.
Can clients book appointments directly using Apptoto?

Yes, clients can book or sign up for appointments using Apptoto's secure online booking pages, which can be set according to your availability.
Is Apptoto suitable for healthcare providers who need HIPAA compliance?

Yes, Apptoto supports HIPAA compliance for healthcare customers and offers signed Business Associate Agreements (BAA) for organizations with qualifying plans.
What happens if I send more automated messages than my Apptoto plan allows?

If you exceed the automated message limit on your plan, additional messages will be billed at a per-message rate unless you disable overages or upgrade your plan.