CXone Mpower favicon

CXone Mpower
AI Customer Service Automation

CXone Mpower
Paid
From 71$

Home: https://www.nice.com

Social:
Visit CXone Mpower

What is CXone Mpower?

CXone Mpower is a comprehensive AI platform designed to revolutionize customer service. It moves beyond traditional inbound service models to deliver proactive, personalized experiences powered by advanced artificial intelligence. The platform empowers businesses to boost customer satisfaction, operational efficiency, and cost savings through a unified, powerful solution.

CXone Mpower offers robust capabilities, including workforce augmentation, interaction orchestration, and end-to-end service automation. It centralizes data and knowledge, enabling seamless workflows and maximizing agent performance, ultimately achieving superior customer service automation at scale.

Features

  • Workforce Augmentation: Boosting employee performance with AI solutions.
  • Interaction Orchestration: Orchestrating workflows across all interactions.
  • Service Automation: Automating customer service from end to end.
  • Knowledge Management: Centralize data and knowledge.
  • AI-powered Self-Service: Create customized self - service with trusted company knowledge.
  • Automated Interaction Summarization: Reduce costs, improve agent productivity and boost CX with fast and accurate generative AI-powered summaries for every interaction.

Use Cases

  • Transform contact centers into customer experience centers.
  • Improve customer self-service with AI-powered virtual agents.
  • Empower agents with AI to drive productivity.
  • Automate notetaking with generative AI.
  • Match customers to agents for improved business results.
  • Gain insights on agent behaviors.
  • Engage customers with AI-powered chatbots.
  • Optimize digital CX by learning from all interactions.

FAQs

  • What is CXone Mpower?
    CXone Mpower is an AI platform designed for customer service automation. It helps orchestrate customer service workflows, agents, and knowledge to improve efficiency and customer experience.

Related Queries

Helpful for people in the following professions

Related Tools:

View all Alternatives

Blogs:

  • Top AI tools for Teachers

    Top AI tools for Teachers

    Explore the top AI tools designed for teachers, revolutionizing the education landscape. These innovative tools leverage artificial intelligence to enhance teaching efficiency, personalize learning experiences, automate administrative tasks, and provide valuable insights, empowering educators to create engaging and effective educational environments.

  • AI tools for video voice overs

    AI tools for video voice overs

    Discover the next level of video production with AI-powered voiceover tools. Enhance your content effortlessly, ensuring professional-quality narration for your videos.

  • Best text to speech AI tools

    Best text to speech AI tools

    Text-to-speech (TTS) AI tools are designed to convert written or text-based content into natural-sounding spoken audio. These tools utilize various deep learning and neural network architectures to generate human-like speech from textual input.

Comparisons:

Didn't find tool you were looking for?

Be as detailed as possible for better results