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Elastic
Automate your business with AI-powered omnichannel chatbots

Elastic
Paid
From 1099$

Home: https://www.elastic.ae

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What is Elastic?

Elastic delivers a comprehensive chatbot and live chat platform designed to transform customer engagement across multiple digital channels. The platform combines AI-powered automation with human touch points to create seamless customer experiences, enabling businesses to generate leads, optimize support, and personalize conversations round the clock.

The platform supports integration with various third-party applications and CRMs, featuring multilingual capabilities across 20+ languages and specialized solutions for different industry verticals. Its innovative DocuSense technology enables quick response to complex queries, while the OneView Inbox consolidates conversations from multiple touchpoints into a unified interface.

Features

  • Omnichannel Integration: Support for 12+ social channels including WhatsApp, Facebook, Instagram, and GMB
  • OneView Inbox: Unified interface for managing conversations across all channels
  • DocuSense: AI-powered quick response system for complex queries
  • Multilingual Support: Interaction in 20+ languages
  • Visual Bot Designer: No-code chatbot flow creation
  • Third-party Integration: Seamless connection with CRMs and business tools
  • Video Chat: Advanced communication capabilities
  • ChatGPT Integration: Enhanced AI conversation capabilities

Use Cases

  • E-commerce customer support and product recommendations
  • Insurance and banking lead generation and policy management
  • Travel and hospitality booking and customer service
  • Government citizen service automation
  • Lead qualification and nurturing
  • 24/7 customer support automation
  • Sales process automation
  • Multi-channel customer engagement

FAQs

  • What channels does Elastic support?
    Elastic supports 12+ social channels including WhatsApp, Facebook Messenger, Instagram, Google My Business, Telegram, WeChat, Line, Viber, and Slack.
  • How many languages does the platform support?
    The platform supports interaction in 20+ languages through its multilingual chatbot capabilities.
  • Do I need coding knowledge to create chatbots?
    No, Elastic provides a visual bot designer that allows you to create and deploy chatbot flows without any coding required.

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Elastic Uptime Monitor

Average Uptime

99.13%

Average Response Time

460.57 ms

Last 30 Days

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