CoSupport AI
What is Harriet?
Harriet functions as an intelligent assistant for Human Resources (HR), Information Technology (IT), and Operations (Ops) departments. It integrates with core business systems, knowledge bases, and ticketing platforms to provide employees with instant, accurate answers to their queries around the clock. Access is facilitated through common communication channels such as Slack, Microsoft Teams, Google Chat, or SMS, ensuring support is readily available where employees already work.
Beyond answering questions, the platform automates repetitive administrative tasks and workflows, including approvals and data updates across various connected systems. This automation aims to reduce the manual workload on support teams, allowing them to concentrate on more strategic initiatives. By streamlining processes and providing immediate self-service options, Harriet enhances the overall employee experience and improves operational efficiency without requiring additional staffing.
Features
- AI-Powered Self-Service: Delivers instant, personalized answers 24/7 via Slack, Teams, GChat, or SMS.
- Workflow Automation: Automates repetitive processes such as approvals and data updates.
- Broad System Integration: Connects with numerous HRIS, IT, and knowledge management systems (e.g., HiBob, Workday, BambooHR, Notion, Confluence, Slack, Teams).
- Query Triage: Sorts incoming employee queries to potentially resolve them before they become support tickets.
- Intelligent Escalation: Handles straightforward queries automatically and escalates complex issues to human agents.
- Centralized Knowledge Access: Provides a single, secure point of access to company information and policies.
Use Cases
- Providing immediate answers to common HR and IT questions.
- Automating employee onboarding and offboarding tasks.
- Streamlining approval processes for requests.
- Facilitating employee self-service for information lookup.
- Reducing the volume of support tickets for HR, IT, and Ops teams.
- Offering consistent support across different time zones and locations.
- Improving access to company knowledge and documentation.
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