CoSupport AI
What is IsOn24?
IsOn24 is an AI voice assistant designed to streamline business communications. It seamlessly handles incoming calls, providing instant answers to customer inquiries and booking appointments via phone, text, or online. The system integrates with popular calendar and CRM applications, including Google Calendar, Outlook, Calendly, and Zapier, ensuring efficient scheduling and data management.
IsOn24 enhances customer interaction with features like two-way texting and organized communication channels, consolidating voicemails, texts, and online chats into a unified interface. It provides businesses a way to manage communications across multiple channels, freeing up staff to concentrate on core operations.
Features
- AI Voice Assistant: Responds to customer inquiries using a natural-sounding AI voice or a custom recording.
- Appointment Booking: Schedules appointments via phone, text, and online, integrating with existing calendars.
- Texting & Online Chat: Organizes voicemails, texts, and online chats in a single interface, enabling two-way texting.
- App Integration: Connects with CRMs, schedulers, and calendars via online links and Zapier.
- Automatic Call Queue: Queues live calls for answering by team members from any device.
Use Cases
- Answering customer service calls 24/7
- Booking appointments and managing schedules
- Handling reservations for restaurants
- Managing client communications for contractors and service providers
- Providing information and support for online businesses
- Streamlining communication for various industries
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