CoSupport AI
What is Nucleus?
Nucleus utilizes Artificial Intelligence to provide searchable access across all client call recordings and transcripts. It is designed primarily for product marketing teams, aiming to streamline the process of understanding customer needs and feedback. By analyzing conversations, Nucleus helps teams determine which features to build and how to effectively pitch their products.
The platform replaces traditional keyword-based tracking with intelligent analysis, allowing users to ask questions in plain English to retrieve relevant information from calls. It offers features like automated tracking of important points and delivers contextual notifications via Slack. Security is emphasized, utilizing a private cloud on AWS, adhering to CIS benchmarks with data encryption, and employing cloud-native LLMs through AWS Bedrock and Microsoft Azure’s OpenAI Service to ensure data privacy and prevent retraining on user data.
Features
- AI-Powered Call Search: Search across all client call transcripts using natural language queries.
- Intelligent Point Tracking: Automatically track important topics and mentions in sales calls without manual keyword setup.
- Slack Notifications: Receive alerts in Slack with context and reasoning for tracked points.
- Secure Infrastructure: Utilizes a private cloud in AWS with data encryption at rest and in transit.
- Private LLM Hosting: Employs AWS Bedrock and Microsoft Azure’s OpenAI Service to ensure data is not used for LLM retraining.
Use Cases
- Identify customer needs and pain points from sales calls.
- Inform product roadmap prioritization based on client feedback.
- Improve sales pitch effectiveness by understanding recurring themes.
- Reduce time spent manually reviewing call recordings and transcripts.
- Enhance BDR preparation for discovery calls.
- Track mentions of specific features or competitors across conversations.
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