CoSupport AI
What is unSkript?
unSkript is a revolutionary Agentic-AI platform designed to enhance IT support for Managed Service Providers (MSPs). It offers a proactive approach to IT issue resolution, achieving unprecedented SLA levels and maximizing support cost efficiency.
The platform fully automates root cause analysis and issue remediation. It intelligently correlates signals, diagnoses issues, and offers executable remediation steps, ensuring quick resolution times. unSkript continuously learns from diagnostic sessions and successfully resolved incidents and gets better with time.
Features
- Proactive Health Checks: Identifies and resolves issues before customers report them.
- Agentic AI-driven automated RCA: Intelligently correlates signals to determine the root cause of issues.
- Generative AI-based Remediation: Provides executable steps to fix problems.
- Human-In-Loop Interface: It allows to remain in control before actually executing your fix.
- Continuous AI Learning: The AI learns and gets better with time, as successfully resolve incidents.
Use Cases
- Automating IT support tasks
- Proactive product health monitoring
- Root cause analysis of IT incidents
- Automated issue remediation
- Improving SLA compliance
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