LiveChatAI vs ProProfs Chat Detailed comparison features, price

LiveChatAI

LiveChatAI offers an innovative AI assistant powered by OpenAI technology. It delivers solutions to complex issues with secure and accurate responses. The platform allows businesses to train a GPT-powered live chat with their specific content, ensuring personalized and informed interactions with customers.

LiveChatAI is designed to integrate with various platforms such as websites, Slack, and WhatsApp. It breaks down language barriers by supporting 95 different languages. The platform includes analytics to track performance and refine chatbot responses, and it facilitates seamless transitions to human support teams when necessary.

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Pricing

LiveChatAI Pricing

Freemium

From $39

LiveChatAI offers Freemium pricing with plans starting from $39 per month .

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Features

LiveChatAI

Custom Data Training: Train the AI chatbot with your own data (website, documents, Q&A).
Multi-Platform Integration: Works on websites, Slack, and WhatsApp.
Live Chat & Human Handoff: Seamlessly switch between AI and human support.
Multilingual Support: Offers instant localization in 95 languages.
Analytics & Reporting: Track performance, identify issues, and refine responses.
AI Actions: Gather dynamic and personalized data.
Multiple LLM Options: Choose between GPT-3.5, GPT-4 turbo, GPT-4o, GPT-4o mini, Sonnet, Llama, and Mistral (availability varies by plan).
API Access: Tailor-made AI solutions with API.

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

Use Cases

LiveChatAI Use Cases

Customer support for instant query resolution
Internal support for employee knowledge base
E-commerce support for product information and order inquiries
Educational platforms for student assistance
Automating responses within Slack and WhatsApp

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

FAQs

LiveChatAI FAQs

What is LiveChatAI?

LiveChatAI is an AI bot platform that allows you to create a chatbot trained on your own data. It uses ChatGPT technology to create an interactive chat widget for your website. You can upload documents or provide a website link, and the chatbot will answer questions based on that content.
How can I add my AI bot to my website?

You can integrate an iframe or add a chat bubble to the bottom right corner of your website. Generate a chatbot and select "Embed on website" to get started.
How to import my data?

LiveChatAI scrapes your website or help center pages, collects the content, converts it into a vector database, and creates a long-term memory for use in chat.
Can LiveChatAI predict customer behavior or analyze customer inquiries?

While LiveChatAI primarily provides real-time responses, its ability to collect data can offer valuable insights into customer behavior, and gathered data can be leveraged for further analysis.
How does LiveChatAI handle multiple simultaneous customer conversations?

LiveChatAI can manage numerous concurrent customer interactions efficiently, ensuring fast and accurate responses, providing all customers with a seamless experience regardless of the volume of inquiries.

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.