OwnChat vs Omnichat Detailed comparison features, price

OwnChat

OwnChat is a comprehensive WhatsApp automation platform that empowers businesses to streamline their communication and enhance customer engagement. It provides a suite of tools to automate conversations, personalize marketing efforts, and ultimately drive sales growth.

The platform offers features such as a shared team inbox for efficient collaboration, automated responses and chatbots to save time, and broadcast messaging for reaching a wider audience. OwnChat also facilitates WhatsApp Commerce and Payments, allowing businesses to manage orders and collect payments directly within WhatsApp.

Omnichat

Omnichat provides an AI-powered omnichannel customer experience platform that enables businesses to unify customer interactions and data across various communication channels. Supported platforms include WhatsApp Business Platform (API), Facebook Messenger, Instagram, LINE, TikTok, WeChat, and Website Live Chat. By leveraging AI-driven responses and automated engagement, the platform facilitates seamless communication, delivering faster, smarter responses and personalized customer experiences aiming for significantly higher conversion rates.

The platform features several intelligent AI agents specialized for different tasks: Customer Service Agents handle inquiries 24/7, Smart Shopping Agents drive sales with personalized recommendations, Marketing Campaign Agents assist in creating campaigns, Customer Loyalty Agents enhance retention through interaction tracking and automated rewards, and Intelligent Booking Agents automate scheduling. Additionally, businesses can build custom AI agents for unique workflows. Omnichat integrates AI for marketing automation, including customer analysis and segmentation, and enhances sales conversion by connecting with customers effectively across channels, supported by real-time performance tracking and a Social CDP for unified customer profiles.

Pricing

OwnChat Pricing

Free Trial

From $4230

OwnChat offers Free Trial pricing with plans starting from $4230 per month .

Omnichat Pricing

Contact for Pricing

Omnichat offers Contact for Pricing pricing .

Features

OwnChat

No Code Chatbot: Automate customer service and scale interactions using a WhatsApp chatbot.
WhatsApp Workflows: Automate tasks and create interactive forms for various business events.
WhatsApp Broadcast: Automate and scale marketing campaigns for maximum reach and engagement.
WhatsApp Payments: Automate payment collection and expedite transactions.
WhatsApp Commerce: Manage orders, engage in sales conversations, and boost sales directly within WhatsApp.
WhatsApp Flow: Build interactive forms and automate tasks.
Shared Team Inbox: Facilitate team collaboration and efficiently manage customer interactions.
Click to WhatsApp Ads: Simplify the customer journey and boost sales by enabling direct conversations.
WhatsApp CRM: Capture leads, manage sales pipelines, and enhance team collaboration.

Omnichat

AI Omnichannel Integration: Unifies communication across WhatsApp, Facebook Messenger, Instagram, LINE, TikTok, WeChat, and Website Live Chat.
Intelligent AI Agents: Specialized bots for Customer Service, Smart Shopping, Marketing Campaigns, Customer Loyalty, and Booking.
AI-Powered Marketing Automation: Smart auto-tagging, customer segmentation, and automated messaging campaigns (broadcast, coupons, games).
AI-Enhanced Sales Conversion: Online-merge-Offline (OMO) sales features and real-time sales performance tracking.
Social CDP: Unifies social identities and creates 360° customer profiles for targeted engagement.
Broadcast Messaging: Send targeted messages to customer segments.
Abandoned Cart Remarketing: Recover lost sales via automated messages.
WhatsApp Catalog & Payment Integration: Facilitates transactions directly within WhatsApp (Add-on feature).
Customer Journey Automation: Design automated interaction flows based on customer behaviour (Add-on feature).
Interactive Games & Coupons Module: Engage customers with interactive elements (Add-on feature).

Use Cases

OwnChat Use Cases

Whatsapp Chatbot
Workflows
Whatsapp Broadcast
Whatsapp Flow
Whatsapp payments

Omnichat Use Cases

Providing 24/7 automated customer support across multiple messaging apps.
Driving online sales through personalized product recommendations and guided purchasing.
Automating marketing campaign creation and execution.
Enhancing customer loyalty programs with automated rewards and personalized interactions.
Streamlining appointment booking processes.
Integrating online customer interactions with offline sales activities (OMO).
Segmenting customers and sending targeted broadcast messages.
Recovering abandoned shopping carts through automated reminders.
Building comprehensive customer profiles by unifying data from social channels.

FAQs

OwnChat FAQs

Is there a free trial available for OwnChat?

Yes, OwnChat offers a free trial for interested businesses to try the platform before committing to a paid plan.
Are there any discounts available for annual plans?

Yes, OwnChat offers discounts for businesses that choose to pay annually for their plans.
Can I upgrade my plan at any time?

Yes, OwnChat allows businesses to upgrade their plans at any time to accommodate changes in their business needs.
Can i cancel subscription plan at any time?

Yes, you have the flexibility to cancel your subscription at any time. When you cancel, no additional charges will be made to your account. Please note that if you cancel your subscription during an active period, there will not be any refunds.
Are there any additional fees or hidden costs?

No, OwnChat's pricing is transparent, and there are no additional fees or hidden costs.

Omnichat FAQs

Is there any free trial?

Omnichat provides a 14-day free trial upon registration.
Is Omnichat officially recognised as the solution provider for the WhatsApp Business API?

Omnichat is an Official WhatsApp Business Solution Provider (BSP), allowing you to apply for the Meta-approved WhatsApp Business API through Omnichat.
Does Omnichat provide onboarding support?

All paid users will receive free onboarding support, including guidance on WhatsApp Business API application and Facebook Business verification.
I have multiple WhatsApp numbers, Facebook fan pages, and Instagram accounts. Can they be integrated into Omnichat?

Yes, you can manage multiple WhatsApp numbers, Facebook fan pages, and Instagram accounts through Omnichat.
Can I subscribe to Omnichat on a monthly basis?

Currently, Omnichat only offers ‘annual subscription plans’.