PBXPlus VS VirtualPBX

PBXPlus Pricing

VirtualPBX Pricing

PBXPlus

• IVR System: Create multi-level menus to guide callers and route calls to the appropriate agents or departments.
• Call Forwarding: Forward incoming calls to different numbers or devices, ensuring no call is missed.
• Call Flow Automation: Design and implement custom call flows using a visual drag-and-drop interface.
• Virtual Phone Numbers: Obtain local and toll-free numbers from over 48 countries to establish a global presence.
• Business Voicemails: Manage, record, and access voicemails, with options to forward them via email.
• Voicemail Transcription: Automatically convert voice messages into text for easier review and record-keeping.
• Text to Speech (TTS): Convert written text into natural-sounding speech for automated messages in various languages.
• Call Analytics: Access real-time reports and insights into call volumes, durations, and flow performance.
• Outbound Dialer: Automate outbound calling to improve agent efficiency and reach more contacts.
• CRM Integration: Connect with popular CRM platforms like Salesforce and Zoho CRM for streamlined workflows.
• Click2Call – Web Widget: Embed a call button on websites to allow visitors to initiate calls easily.
• Call Conferencing: Host multi-party calls to facilitate collaboration and group discussions.

VirtualPBX

• Cloud Business Phone: VoIP services with voice, SMS, and call routing
• Auto Attendant: Automated call routing to streamline communications
• Contact Center: Advanced call center tools with CRM integrations and real-time analytics
• VirtualText: Business SMS and MMS capabilities with campaign management
• Programmable Voice & IVR: Customizable voice menus and workflows
• Branded Caller ID: Present business identity for outbound calls
• Integrations & Webhooks: Connects with thousands of productivity and CRM tools
• Security & Compliance: Zero-trust browser, real-time monitoring, and detailed reporting
• 24/7 Customer Support: Round-the-clock assistance for all users
• Scalable Plans: Solutions and pricing tailored to businesses of all sizes

PBXPlus Use Cases

• Setting up a professional phone system for small to medium-sized businesses.
• Managing high volumes of customer calls with automated routing via IVR.
• Expanding business reach with international and local virtual phone numbers.
• Improving agent productivity with outbound dialers and CRM integrations.
• Enhancing customer service with voicemail transcription and personalized greetings.
• Analyzing call data to optimize communication strategies and operational efficiency.
• Facilitating remote work with cloud-based phone system accessibility.
• Integrating telephony with other business applications using REST APIs.

VirtualPBX Use Cases

• Implementing a cloud-based phone system for remote or hybrid teams
• Running an efficient contact center with advanced analytics and CRM integrations
• Managing SMS marketing and communication campaigns for customer engagement
• Transitioning from legacy POTS lines to a reliable, compliant VoIP solution
• Securing business communications with browser-based zero-trust protection
• Automating customer support with programmable IVR and call routing
• Scheduling and sending automated text reminders and notifications
• Analyzing call data for operational improvements and customer satisfaction

PBXPlus FAQs

• What is PBXPlus?

  PBXPlus is a cloud-based PBX software, part of the 500apps suite, designed to help businesses manage their internal and external communications effectively with advanced features like IVR, call forwarding, and virtual numbers.
• Can I use my existing phone carrier with PBXPlus?

  Yes, PBXPlus allows you to bring your own carrier, which can help in obtaining the best possible rates for your calls.
• What kind of customer support is available for PBXPlus users?

  As part of 500apps, PBXPlus users have access to 24/5 support via email and chat. Enterprise plans include phone support as well.
• How does PBXPlus ensure service reliability and uptime?

  PBXPlus is hosted on Google and Amazon cloud infrastructure to ensure stability and scalability. It comes with a 99.99% uptime guarantee.
• Does PBXPlus integrate with Customer Relationship Management (CRM) systems?

  Yes, PBXPlus offers integration with over 25 popular CRM systems, including AgileCRM, Salesforce, and Zoho CRM, to streamline sales and support workflows.

VirtualPBX FAQs

• What types of businesses can benefit from VirtualPBX?

  VirtualPBX is designed for businesses of all sizes, including small businesses, call centers, healthcare providers, retailers, and enterprises requiring robust, scalable communication solutions.
• Does VirtualPBX provide customer support?

  Yes, VirtualPBX offers 24/7 customer support via chat, email, and phone to ensure all users receive timely assistance.
• Can VirtualPBX integrate with existing CRM and productivity tools?

  Yes, VirtualPBX offers integrations with popular CRM systems and supports webhooks for thousands of management tools.
• Are VirtualPBX's solutions secure?

  VirtualPBX emphasises security with features such as zero-trust browser access, MFA, encryption, real-time monitoring, and detailed reporting.
• Is it possible to customize VirtualPBX plans for unique business needs?

  Yes, VirtualPBX provides customized quotes and solutions tailored to specific business requirements.

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