CoSupport AI
What is ActionIQ?
ActionIQ is a composable Customer Data Platform (CDP) that empowers enterprises to harness the full potential of their customer data. It offers a unique hybrid architecture, allowing businesses to keep data within their existing infrastructure while providing seamless access for marketing and advertising teams.
The platform focuses on delivering real-time customer experiences. With sub-second data access, ActionIQ ensures that interactions are always relevant and personalized. The system also emphasizes robust security and compliance, including HIPAA Type I, SOC 2 Type II, CCPA, and GDPR certifications, guaranteeing the safe handling of sensitive customer information.
Features
- Composable CDP: Choice in architecture with hybrid composable functionality, keeps data where it lives.
- Real-Time Experiences: Sub-second access to data to power real-time customer experiences.
- Audience Segmentation: Explore, create, and activate hyper-segmented audiences.
- Journey Orchestration: Orchestrate customer experiences at scale.
- Customer 360: Gain a deep understanding of customer behavior.
- First-Party Data Strategy: Target efficiently and provide experiences across the lifecycle.
- Zero-Copy Compute: No need for new data copies, pipelines, or duplications.
- Data Security: HIPAA Type I, SOC 2 Type II, CCPA, and GDPR compliance.
Use Cases
- Optimize targeting and reduce customer acquisition costs.
- Increase customer engagement and digital sales.
- Improve marketing efficiency.
- Create a single golden record of customers.
- Personalize customer interactions across all channels.
- Automate marketing tasks and enable business users to self-serve.
- Integrate marketing tools, analytics, and data warehouses.
FAQs
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What is a CDP?
CDP stands for Customer Data Platform. It's a system that consolidates customer data from various sources into a single, unified view, allowing for better customer understanding and engagement.
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