Interworky vs ProProfs Chat Detailed comparison features, price

Interworky

Interworky provides an AI-powered chatbot solution designed to enhance website interactions. The platform allows businesses to integrate a sophisticated chatbot into their websites, facilitating improved customer engagement and operational efficiency.

By leveraging advanced AI, Interworky's chatbots deliver natural, human-like responses and provide personalized answers quickly. The system automatically trains on the website's content, ensuring accurate and contextually relevant interactions. Setup is designed to be straightforward, allowing for quick implementation.

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Pricing

Interworky Pricing

Freemium

From $2

Interworky offers Freemium pricing with plans starting from $2 per month .

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Features

Interworky

AI ChatBot: Deliver natural, human-like responses powered by advanced AI like ChatGPT, smarter than your FAQs.
Website Content Integration: Automatically trains on your website's content, with real-time updates for instant adjustments.
Appointment Scheduling: Let customers book appointments seamlessly, with automated reminders and follow-ups.
Post-Visit Feedback: Collect valuable feedback with automated surveys sent via email and SMS, synced with your appointments.
Realtime Customization: Adjust your ChatBot colors, name, profile picture and knowledge to match your brand perfectly.
24/7 Availability: Always ready to handle customer inquiries and bookings, even outside business hours, with access to all chat logs.

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

Use Cases

Interworky Use Cases

Enhance customer support on a business website.
Automate appointment scheduling for services.
Collect customer feedback after appointments.
Provide 24/7 availability for customer inquiries.
Improve customer engagement through personalized interactions.

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

FAQs

Interworky FAQs

What kind of websites does Interworky support for integration?

Interworky supports integration with all kinds of websites.

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.